1. Is this a physical product?

No. All products sold on this website are digital products only. No physical item will be shipped.

2. How do I receive my purchase?

After checkout, you will receive access to your digital product through a downloadable file, access file, template link, or customer account area, depending on the product purchased.

3. Is this a subscription?

No. Standard products on this website are sold as one-time purchases only unless a product page explicitly states otherwise.

4. Do I need a paid Notion account?

In most cases, a free Notion account is enough to use the template unless otherwise stated on the product page.

5. What exactly is included with my purchase?

Your purchase includes the specific digital product described on the product page, along with the applicable access file, template link, or delivery file required to use it.

6. Do you provide consulting, coaching, or custom setup?

No. Standard purchases include only the digital product listed on the product page. Consulting, coaching, custom setup, and done-for-you services are not included unless clearly stated.

7. When will I get access?

Access is typically provided immediately after successful checkout, subject to normal payment processing and technical availability.

8. What if my download link or file does not work?

If you experience a delivery or access problem, please contact support. We will make reasonable efforts to resolve file, download, or access issues.

9. Can I get a refund?

Because our products are digital goods delivered electronically, all sales are generally considered final once access has been provided. Refund requests may be reviewed in limited cases such as duplicate charges or unresolved delivery issues.

10. Can I share, resell, or redistribute the files?

No. Unless otherwise stated, products are for personal or internal business use only by the purchaser. Unauthorized sharing, resale, redistribution, or sublicensing is not allowed.

11. Do you ship internationally?

No physical shipping is involved. Since all products are digital, delivery is electronic and available wherever the website and payment process are accessible.

12. How can I contact support?

For product access or order-related questions, please contact:

LACERTA CROSS BORDER INC.
3 E EVERGREEN RD SUITE 101 #328
NEW CITY, NY 10956
715-503-0698
support@northframehq.com