1. Digital Products Only

All products sold on this website are digital products only. No physical item is shipped, and no physical return is required or accepted.

2. General Refund Policy

Because our products are digital goods delivered instantly or made accessible electronically, all sales are generally considered final once the product has been downloaded, accessed, or delivered.

Refunds are not automatically granted for digital products simply because the customer changes their mind after access has been provided.

3. When We May Consider a Refund

We may review refund requests on a case-by-case basis in situations such as:

• You were charged more than once for the same order
• The file or access link was not delivered properly
• The product file is corrupted or inaccessible and the issue cannot be resolved
• A technical problem on our side prevents access to the purchased product
• Another exceptional situation where a refund is reasonably justified after review

4. Delivery and Access Support

If you experience a delivery issue, missing file, broken download, or invalid access link, please contact support before requesting a chargeback or dispute.

We will make reasonable efforts to help resolve legitimate access or delivery issues promptly.

5. No Physical Returns

Since no physical goods are shipped, there is no return mailing process and no physical return address is required for product returns.

6. Exclusions

Refunds are generally not available in the following situations:

• You changed your mind after receiving access to the product
• You no longer wish to use the product
• You did not review the product description before purchase
• You expected consulting, coaching, or custom setup services that were not included in the product description
• You are unable to use the product because you do not have the required third-party software or account setup described on the product page

7. Chargebacks and Payment Disputes

If you believe there is a billing error or access issue, please contact us first so we have an opportunity to resolve the matter directly.

Filing a payment dispute without first contacting support may delay resolution and may be reviewed together with delivery records, order records, and access information.

8. Response Time

Refund and support requests are reviewed manually. Response times may vary, but we aim to respond within a reasonable business timeframe.

9. Contact Information

For refund or access-related questions, please contact:

LACERTA CROSS BORDER INC.
3 E EVERGREEN RD SUITE 101 #328
NEW CITY, NY 10956
715-503-0698
support@northframehq.com